Privacy Policy

Pilgrim ("we", "our", "us") is a tourism and journey discovery platform operated by Beatnik Studio Limited.

We are committed to protecting your privacy and handling your personal data transparently and responsibly in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Beatnik Studio Limited
Email: [email protected]

Who We Are

Pilgrim is a platform that enables users to discover, create and participate in journeys, trails, challenges and place-based experiences.

For the purposes of data protection law, Beatnik Studio Limited is the Data Controller of your personal data.

Information We Collect

Account Information

When you create an account, we may collect:

• Name or display name
• Email address
• Profile image or avatar
• Job title or profile information
• Account preferences

Journey and Activity Data

When using Pilgrim, we may collect:

• Journeys viewed
• Journeys completed
• Places visited
• Badges earned
• Challenge completions
• Reviews, comments or submitted content

Location Data

Pilgrim uses location verification to support check-ins and challenge completion.

We may collect:

• GPS coordinates submitted at the point of check-in
• Time and date of check-in
• Associated place or journey

Pilgrim does not continuously track your location. Location information is only collected when you choose to perform a location-based action such as a check-in.

Device and Technical Data

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Session information
• Diagnostic and performance data

Marketing Information

If you opt in to receive communications from us, we may collect:

• Email marketing preferences
• Communication history
• Newsletter engagement statistics

How We Use Your Information

We use personal data to:

• Create and manage user accounts
• Verify check-ins and journey progress
• Award badges and achievements
• Prevent abuse, fraud and location spoofing
• Improve platform functionality
• Provide customer support
• Send service-related communications
• Measure platform performance
• Develop new products and features

Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract Performance

To provide the services you request, including:

• Account creation
• Journey participation
• Progress tracking
• Check-ins and rewards

Legitimate Interests

To:

• Improve platform performance
• Detect fraud and abuse
• Maintain platform security
• Analyse aggregated platform usage

Consent

Where required, including:

• Marketing communications
• Optional analytics cookies
• Future promotional activities

You may withdraw consent at any time.

Data Sharing

We do not sell your personal information.

We may share data with trusted service providers including:

Supabase

Used for:

• Authentication
• Database hosting
• Application infrastructure

Netlify

Used for:

• Website and application hosting
• Performance monitoring

Mapbox

Used to:

• Display maps
• Provide geographic functionality

Mapbox may receive your IP address when loading map tiles.

Google or Apple

Where users choose to authenticate using third-party sign-in services.

Tourism Partners

Pilgrim may provide aggregated and anonymised reporting to tourism organisations, destination management organisations and regional partners. These reports do not identify individual users.

Data Retention

Active Accounts

Account data is retained while your account remains active.

Check-In Records

Location verification records may be retained to:

• Prevent abuse
• Verify achievements
• Maintain platform integrity

Deleted Accounts

When an account is deleted, associated personal data will generally be removed within 30 days unless retention is required for legal, security or accounting purposes.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise any of these rights, contact: [email protected]

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: ico.org.uk

Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

No online system can guarantee complete security.

Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be published on this page and, where appropriate, communicated to users.

Contact

Email: [email protected]

Pilgrim is a trading name of Beatnik Studio Limited.